UCANBE Cleansing Balm is your one-step solution to clean, moisturised skin. It gently dissolves makeup and impurities, leaving all skin types refreshed and nourished. Easy to use and deeply hydrating, it's a game changer in your skincare routine. Step into cleanliness with UCANBE!
Order Handing Time
It typically takes 1 - 3 business days for orders to process and leaves our warehouse. Processing times do not account for weekends or holidays. Orders are processed in the order in which they are received. We offer a number of shipping options that can be selected at checkout. (Business Days & Holidays
All orders process and ship Monday - Friday, excluding holidays. Based on the shipping method selected at checkout, if the order is placed after the cut-off time, it will be processed the following business day.)
Free Shipping Policy
Standard Global Shipping- free shipping is available to international customers on orders with a subtotal of $50.
When your order is ready to be shipped, you will receive a shipment confirmation e-mail. The majority of our orders are shipped within 1-3 business days after the order has been placed. The e-mail will contain shipment details, your tracking number, and a link to the selected carrier site. To track the order, click on the tracking number located near the bottom of the e-mail.
About the tariff
We are not responsible for fees associated with imports. All fees must be paid by the parcel recipient.
Returns & Refund
We accept the return of products. Customers have the right to apply for a return within 14 days after the receipt of the product.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Customers will only be charged once at most for shipping costs (this includes returns); No restocking fee to be charged to the consumers for the return of a product.
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
-Late or missing
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us.